Our Products

Who are your products for?

Our products are thoughtfully formulated for women experiencing hormonal skin changes, whether you’re in perimenopause, menopause, or navigating early menopause due to medical treatment.

If your skin feels suddenly dry, reactive, or prone to redness and inflammation, you’re not imagining it, these shifts are real. We focus on nurturing sensitive, hormonal skin, restoring hydration, calming irritation, and supporting natural hormone balance through the skin.

This is menopause skin care that understands your journey.

Menopause skin products made to work with your body, not against it.

Are your products suitable for people with breast cancer or a history of hormone-sensitive cancers?

We understand that if you've experienced breast cancer, especially hormone-receptor-positive (ER+) types, you may be mindful of ingredients that contain plant-based compounds known as phytoestrogens. Some of our formulas include low levels of natural botanicals that contain these compounds, such as:

  • Sesame oil – used at 2% in our cleanser for its skin-softening and barrier-supporting properties.
  • Licorice root extract – included at 0.5% in our day serum to help soothe redness and inflammation.

These ingredients are used topically and in very low concentrations, and current research suggests they are unlikely to be absorbed at levels that affect systemic hormone balance. That said, every person’s health journey is unique, and we encourage you to speak with your healthcare provider if you have concerns about any ingredients.

We're committed to transparency and supporting informed, empowered skincare choices.

Do your products contain phytoestrogens?

Some of our ingredients, like sesame oil and licorice root, do contain natural plant compounds with mild estrogen-like activity. These are called phytoestrogens and are used for their soothing, antioxidant, and skin barrier-supporting benefits. However, the levels in our formulations are very low and not intended to have any hormonal effect.

If you're navigating hormone-sensitive health concerns or simply prefer to avoid phytoestrogens, we're happy to help you choose the most appropriate products for your needs.

My skin has become dry, itchy, or reactive during treatment or menopause—can your products help?

Absolutely. Whether you’re navigating natural menopause, perimenopause, or experiencing early menopause due to medical treatment (such as cancer therapy), hormonal changes can lead to skin that feels drier, itchier, more reactive, or prone to redness and inflammation.

Our hormone-friendly skincare is designed to:

  • Replenish and protect the skin’s moisture barrier
  • Calm inflammation and visibly reduce redness
  • Support elasticity and resilience
  • Use gentle, botanical ingredients safe for sensitive or compromised skin

If you’re not sure where to start, we’re here to help.

Explore our natural menopause support range or get in touch, we’ll guide you through a simple, supportive skincare routine tailored to your needs.

I’m concerned about ingredients, can I request a full list?

Absolutely. At Botanical Balance, transparency is central to our philosophy. We’re proud of every ingredient we use, and we want you to feel fully informed, safe, and confident in your skincare choices.

You’ll find the complete INCI (International Nomenclature of Cosmetic Ingredients) listed on each product page and on our packaging.

This is botanical skincare for women who value honesty, safety, and hormone friendly skincare that respects your body and your journey.

Do you offer products that are completely free from phytoestrogens?

We understand that some women, especially those undergoing cancer treatment or managing specific health conditions — may prefer to avoid ingredients with phytoestrogenic properties.

We’re currently developing a dedicated line of oncology-conscious skincare, free from commonly avoided botanicals like sesame, soy, licorice, and other phytoestrogens.

In the meantime, if you’re looking for options from our current range that are phytoestrogen-free, please don’t hesitate to reach out. We’re happy to guide you toward the most suitable products for your needs.

Because your skincare should feel safe, supportive, and aligned with your health journey, always.

How do I know which products are right for me?

We know that hormonal skin changes can be confusing, and you shouldn’t have to figure it out alone.

You’re warmly invited to reach out for a free personalised skincare consultation via email or live chat. We’ll ask a few gentle questions about your skin, sensitivities, and any health considerations, then help you build a routine that feels nourishing, effective, and safe.

Ordering

Try with Confidence – Money-Back Guarantee

We know trying something new can feel uncertain, especially when it comes to your well-being. That’s why we offer a 30-day money-back guarantee for all purchases made directly from Botanical Balance. If you’re not satisfied, simply return the product, and we’ll issue a full refund.

How to Request a Refund
Email hello@botanicalbalance.co.nz with your invoice number (or your name and address), and we’ll take care of the rest. Refunds will be processed within 10 working days.

Note: This policy applies to purchases made directly from us, not third-party sellers or promotional samples. Subscription orders are also covered.

What are your shipping rates?

Shipping Information

New Zealand

  • $6.50 (1 business day)
  • $10.50 (2–3 business days)
  • 10:30 AM NZT ship the same day.

International

  • $12.00 (3–6 business days)
  • $19.95 (6–13 business days)

Delivery Notes

  • All orders include tracking.
  • Please note: We are not responsible for any customs duties, taxes, or delays due to local import regulations.


Afterpay & Zip – Buy Now, Pay Later

Afterpay (Australia, UK, Canada, USA)
- Pay in 4 interest-free instalments over 6 weeks.
- Your order ships immediately after the first payment.
- Not available for subscription orders.

Zip (New Zealand)
- Pay in 4 fortnightly instalments with no interest.
- Orders must be $50 or more.
- Not available for subscription orders.

Select Afterpay or Zip at checkout for flexible payment options.

Miscellaneous

Refer a Friend – Share & Save

Love Botanical Balance? Invite a friend to try it and give them 10% off their first order.

How it Works:

  1. Go to your account page.
  2. Click on "Refer a Friend".
  3. Share your unique referral link.

When your friend makes a purchase using your link, they receive 10% off, and you’ll get a special thank-you reward!

Privacy Policy

Your privacy is important to us. We only collect personal information when voluntarily provided (e.g., making a purchase or signing up for our newsletter).

  • We do NOT sell or share personal data with third parties.
  • We use cookies to improve website experience.
  • Google Analytics helps us understand website traffic but does not collect personally identifiable information.

For full details, read our Privacy Policy.

Terms & Conditions

By using our website, you agree to our Terms & Conditions, which cover:

  • Payments & Currency: All transactions are in New Zealand Dollars (NZD). Payments are securely processed via Stripe & PayPal.
  • Shipping & Delivery: Orders ship within 1-4 business days. International shipping times vary.
  • Returns & Refunds: Our 30-day money-back guarantee applies to select products.
  • Discount Codes & Promotions: Cannot be combined with other offers unless stated.
  • Product Availability: Subject to stock levels; you’ll be notified if an item is unavailable.
  • Your Account Responsibilities: Keep your login details secure. We are not liable for unauthorized account activity.

For full details, visit our Terms & Conditions page.

Still have questions?

We’re here for you. Whether you're navigating hormonal changes, sensitive skin, or a personal health journey, our team is ready to support you with warmth, care, and practical guidance.

📞 Call: +64 212389563
📧 Email: hello@BotanicalBalance.co.nz

Visit our Contact Us page for more details.