Our Products

Who are your products for?

Our products are thoughtfully formulated for women experiencing hormonal skin changes — whether you’re in perimenopause, menopause, or navigating early menopause due to medical treatment.

If your skin has suddenly become dry, reactive, flushed, or easily irritated, you’re not imagining it.

These changes are real, and they’re driven by fluctuating hormones that affect the skin’s moisture levels, barrier strength, and inflammatory response.

That’s why Botanical Balance focuses on nurturing sensitive, hormone-affected skin with gentle, effective formulations powered by Topical Botanical Hormone Support™ — our unique synergy of plant-based actives created to:

  • calm hormonal inflammation
  • soothe the stress–cortisol loop
  • replenish hydration
  • restore and strengthen the skin barrier

This is menopause skincare that understands your journey — products made to work with your body, not against it.

Hormonal skin deserves compassion, science, and daily support.

We’re here to help you feel comfortable, confident, and beautifully balanced again.

Are your products suitable for people with breast cancer or a history of hormone-sensitive cancers?

We understand that if you’ve experienced breast cancer — especially hormone-receptor-positive (ER+) types — you may be mindful of ingredients that contain natural plant compounds called phytoestrogens. Your comfort and confidence matter deeply to us, and we want you to feel fully informed about what’s in our products.

A few of our formulations include small amounts of botanicals that naturally contain these compounds:

• Sesame Oil – used at 2% in our cleanser to support softness and a healthy skin barrier.

• Liquorice Root Extract – included at 0.5% in our day serum for its calming, anti-redness properties.

These botanicals are used topically and in very low concentrations, and current research suggests they are unlikely to be absorbed through the skin in amounts that would influence systemic hormone levels.

That said, every woman’s health journey is unique, and what feels right for one person may feel different for another. If you have any concerns about specific ingredients, we always encourage you to speak with your healthcare provider for personalised guidance.

Our commitment is simple:

to be transparent, supportive, and to empower you with the information you need to make choices that feel right for your body and your wellbeing.

You’re always welcome to reach out with questions — we’re here for you.

Do your products contain phytoestrogens?

Some of our botanical ingredients — such as sesame oil and liquorice root — naturally contain very mild plant-based compounds known as phytoestrogens. These are included for their soothing, antioxidant, and skin barrier–supporting benefits, not for any hormonal activity.

The amounts used in our formulations are very low and are not intended to influence hormone levels in the body.

However, every woman’s health journey is unique.

If you’re navigating hormone-sensitive conditions, recovering from breast cancer, or simply prefer to avoid phytoestrogens, we completely understand and are here to support you.

Please feel free to reach out — we’re always happy to help you choose the products that feel right for your comfort, confidence, and wellbeing.

My skin has become dry, itchy, or reactive during treatment or menopause—can your products help?

Absolutely. Whether you’re moving through perimenopause, natural menopause, or experiencing early menopause due to medical treatment (including cancer therapy), hormonal changes can have a significant impact on your skin.

It’s completely normal to notice skin that feels:

  • drier or itchier
  • more reactive or easily irritated
  • prone to redness and inflammation
  • less elastic or resilient

Our hormone-friendly skincare is designed to support these changes gently and effectively. Every product focuses on:

  • Replenishing and protecting the skin’s moisture barrier
  • Calming inflammation and visibly reducing redness
  • Supporting elasticity, firmness, and resilience
  • Using gentle, botanical ingredients suitable for sensitive or compromised skin

If you’re unsure where to begin, you don’t have to figure it out alone.

Explore our natural menopause support range, or reach out — we’re here to guide you toward a simple, supportive routine tailored to your unique skin needs.

I’m concerned about ingredients, can I request a full list?

Absolutely. At Botanical Balance, transparency is at the heart of everything we do.

We’re proud of every ingredient we choose, and we want you to feel fully informed, safe, and confident in the skincare you use on your body.

You’ll find the complete INCI list (International Nomenclature of Cosmetic Ingredients) clearly displayed on each product page and on every piece of packaging — no hidden additives, no confusing omissions, just honest botanical skincare.

This is hormone-friendly skincare created for women who value clarity, safety, and integrity.

Skincare that respects your body, your hormones, and your journey.

Do you offer products that are completely free from phytoestrogens?

We understand that some women — especially those undergoing cancer treatment or managing hormone-sensitive health conditions — may prefer to avoid ingredients with phytoestrogenic properties. Your safety, comfort, and peace of mind are incredibly important to us.

Because of this, we’re currently developing a dedicated line of oncology-conscious skincare, free from botanicals commonly avoided during treatment, including sesame, soy, licorice, and other phytoestrogen-containing ingredients.

In the meantime, if you’re looking for phytoestrogen-free options from our current range, we’re here to help. Simply reach out and we’ll guide you toward the products that best align with your needs and health journey.

Your skincare should always feel safe, supportive, and deeply respectful of your body — no matter what stage you are moving through.

How do I know which products are right for me?

We know hormonal skin changes can feel confusing — and you shouldn’t have to navigate them alone.

You’re warmly invited to reach out for a free personalised skincare consultation via email or live chat. We’ll ask a few gentle questions about your skin, sensitivities, and any health considerations, then guide you toward a routine that feels nourishing, effective, and safe for where you are in your journey.

This is skincare with support, understanding, and care — every step of the way.

Ordering

Try with Confidence – Money-Back Guarantee

We know that trying something new can feel uncertain — especially when it comes to your wellbeing. That’s why we offer a 30-day money-back guarantee on all purchases made directly through Botanical Balance.

If your product doesn’t feel right for your skin, or you’re simply not satisfied, just return it within 30 days and we’ll provide a full refund. No pressure. No judgement. Just support.

🌿 How to Request a Refund

Email us at hello@botanicalbalance.co.nz with your invoice number

(or your name and address if you don’t have it handy), and we’ll take care of the rest.

Refunds are processed within 10 working days.

A Few Notes

• This guarantee applies only to purchases made directly through Botanical Balance.

• Products purchased through third-party sellers are not included.

• Promotional samples are excluded.

Subscriptions are fully covered under this guarantee.

What are your shipping rates?

Shipping Information

We keep shipping simple, affordable, and stress-free.

New Zealand Shipping

Orders over $100 NZD: Free shipping

Orders under $100 NZD: $10 flat rate

• Delivered by NZ Post within 3–5 business days (rural may take a little longer)

Local Pickup (Kerikeri)

Free

• Ready within 24–48 hours

• Pickup location: 21 Blue Marlin Drive, Kerikeri, Bay of Islands

International Shipping

Yes — we ship worldwide.

Shipping costs are calculated at checkout based on your location and parcel weight.

Please note: International customers are responsible for any customs duties or import fees charged by their country.

If you ever have a question about shipping, delivery times, or your order status, just email us at hello@botanicalbalance.co.nz — we’re here to help. 🌿

Zip – Buy Now, Pay Later

We want your shopping experience to feel simple, flexible, and stress-free — especially when you’re investing in your wellbeing.

Zip (New Zealand)

• Pay in 4 fortnightly instalments

No interest, ever

• Available on orders $50 or more

• Your order ships immediately after the first payment

• Not available for subscription orders

Simply select Zip at checkout to pay over time in a way that suits you.

Miscellaneous

Do you have an Ambassadors program ?

Absolutely. We want sharing Botanical Balance — and supporting women through menopause and perimenopause — to feel simple, accessible, and stress-free.

Ambassadors never have to purchase anything to join or participate.

There are no minimum orders, no required monthly spend, and no upfront kits. Your voice and your authenticity are what matter.

🌿 How Ambassadors Earn

• Earn 15% commission on every sale you refer

• No fees or minimum purchase requirements

• No pressure to buy products yourself

• Your unique link tracks all sales automatically

🌿 If Ambassadors Choose to Purchase Products

Many ambassadors enjoy using the products they recommend, but it’s completely optional. Any purchase you make is simply at your own pace and comfort level — there are no required kits or commitments.

If you ever want help choosing the best products for your skin, we’re here to guide you

Privacy Policy

Your privacy matters deeply to us. We only collect personal information that you choose to share with us — such as when you make a purchase, create an account, or sign up for our newsletter.

We want you to feel completely safe when shopping with Botanical Balance, so we make these commitments:

🌿 We never sell or share your personal information

Your details will never be shared with third parties for marketing or sales purposes.

🌿 We use cookies to improve your browsing experience

Cookies help our website run smoothly and allow us to offer a more personalised experience.

🌿 Google Analytics helps us understand website traffic

This tool gives us general insights into how people use our site — but it does not collect personally identifiable information.

For full details on how your data is collected, stored, and protected, you can read our complete Privacy Policy.

If you ever have questions about your information or how it’s used, we’re always here to help.

Terms & Conditions

By using our website, you agree to our Terms & Conditions. Here’s a simple overview of what they include:

🌿 Payments & Currency

All payments are processed securely, and all prices are listed in New Zealand Dollars (NZD).

🌿 Shipping & Delivery

Orders are typically dispatched within 1–4 business days.

International delivery times vary depending on your location.

🌿 Returns & Refunds

Eligible products are covered by our 30-day money-back guarantee, giving you confidence to try Botanical Balance risk-free.

🌿 Discount Codes & Promotions

Discount codes cannot be combined unless specifically stated.

🌿 Product Availability

All products are subject to stock levels. If an item becomes unavailable, we’ll let you know as soon as possible.

🌿 Your Account Responsibilities

If you create an account, please keep your login details secure. We are not responsible for unauthorised activity due to compromised credentials.

For full details, please visit our complete Terms & Conditions page.

If you have any questions, we’re always here to help. 🌿

Still have questions?

Whether you're navigating hormonal changes, sensitive skin, or a personal health journey, you never have to do it alone. Our team is here with warmth, care, and practical guidance whenever you need it.

📞 Call Us

+64 21 238 9563

📧 Email Us

hello@BotanicalBalance.co.nz

For more ways to connect, visit our Contact Us page — we’re always happy to help you find the support and skincare that feels right for you.