Shipping policy
SHIPPING & DELIVERY
New Zealand Shipping:
- Urban: $10.00 (1 business day)
- Rural: $15.00 (2-3 business days)
- Orders placed before 10:30 AM NZT ship the same day.
International Shipping:
- Australia: $20.00 (3-6 business days)
- Rest of the World: $35.00 (6-13 business days)
Delivery Notes:
- All orders include tracking.
- We are not responsible for customs duties or delays due to local regulations.
AUTO-SHIP & SAVE – FLEXIBLE SUBSCRIPTIONS
Why Subscribe?
- Always stocked—your essentials, delivered on time.
- Never forget a reorder—we handle it for you.
- Flexible plans—choose delivery every 1, 2, or 3 months.
- Exclusive savings—15% off single-product subscriptions, 25% off bundles.
- Free shipping on orders over $100.
- No commitment—cancel anytime.
Subscription Terms & Conditions
By subscribing, you agree to our Subscription Program Terms, including:
- Automatic payments and shipments.
- Flexible modifications to product selections, payment details, or shipping addresses.
- The ability to cancel anytime before your next processing date.
For full details, read our Subscription Terms & Conditions.
Need to make changes or cancel?
- Email: hello@BotanicalBalance.co.nz
- Call: +64 212389563
- Online: Manage your subscription through your My Account page.