Shipping & Delivery

Shipping & Delivery

We're committed to getting your Botanical Balance products to you quickly and safely.

FREE SHIPPING

Enjoy FREE standard shipping on all orders over $100 NZD within New Zealand.

STANDARD SHIPPING RATES

New Zealand
• Orders over $100: FREE shipping
• Orders under $100: $10 flat rate
• Delivery time: 3-5 business days
• Carrier: NZ Post

LOCAL PICKUP - FREE

Save on shipping costs and collect your order in person

PICKUP LOCATION

Choose pickup at checkout:

📍 [21, Blue Marlin Drive. Kerikeri. 0230. Bay of Islands]

HOW LOCAL PICKUP WORKS

1. SELECT "Local Pickup" at checkout
2. RECEIVE email confirmation when your order is ready (usually 24-48 hours)
3. COLLECT your order at your convenience

WHAT TO BRING

• Your order confirmation email
• Photo ID
• A smile We love meeting our customers in person 💚

PICKUP HOURS

Orders are typically ready within 24-48 hours of purchase. We'll send you an email with pickup instructions and confirm collection times.

BENEFITS OF LOCAL PICKUP

✓ FREE - Save $10 on shipping!
✓ FAST - Ready in 24-48 hours
✓ CONVENIENT - A location near you
✓ PERSONAL - Meet our team
✓ SUSTAINABLE - Reduce packaging and transport

QUESTIONS ABOUT PICKUP?

Email us at hello@botanicalbalance.co.nz and I'll be happy to help

International Shipping
We do ship internationally, however, international shipping rates can be expensive due to distance and customs requirements. Shipping costs are calculated at checkout based on your location and order weight.

Please note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

ORDER PROCESSING

• Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays)
• You'll receive a confirmation email when your order is placed
• You'll receive a tracking number via email once your order ships

DELIVERY TIMEFRAMES

New Zealand
• North Island: 3-5 business days
• South Island: 3-5 business days
• Rural areas: May take an additional 1-2 days

International
• Australia: 7-14 business days
• Other countries: 10-21 business days (varies by location)

Please note: Delivery times are estimates and may be affected by public holidays, weather, or other unforeseen circumstances.

TRACKING YOUR ORDER

Once your order ships, you'll receive:
• Tracking number via email
• Link to track your package with NZ Post
• Estimated delivery date

You can also track your order by logging into your account on our website.

DELIVERY ISSUES

What if I'm not home when my package arrives?
NZ Post will leave a card with instructions for collection at your nearest Post Shop or arrange redelivery.

What if my package is lost or damaged?
Please contact us immediately at hello@botanicalbalance.co.nz and we'll resolve the issue as quickly as possible.

What if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, please check your tracking information first. If there's an issue, contact us at hello@botanicalbalance.co.nz with your order number.

SHIPPING RESTRICTIONS

We currently ship to most countries worldwide. However, some remote locations may not be serviceable. If we're unable to ship to your address, we'll contact you to discuss alternatives or process a full refund.

PO BOXES & RURAL ADDRESSES

• We can ship to PO Boxes within New Zealand
• Rural addresses may experience slightly longer delivery times
• Please ensure your address is complete and accurate to avoid delays

QUESTIONS?

If you have any questions about shipping, please contact us:
• Email: hello@botanicalbalance.co.nz
• We typically respond within 24 hours (business days)

We're here to help ensure your Botanical Balance products reach you safely 🌿